Cancellations and Refunds

Cancellation

  • As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, V2app Consultancy Pvt. Ltd shall have a right to charge you cancellation fee of a minimum INR 250 up to the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our Software delivery partners. V2app Consultancy Pvt. Ltd shall also have right to charge you cancellation fee for the orders cancelled by V2app Consultancy Pvt. Ltd for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to V2app Consultancy Pvt. Ltd or its Software delivery partners, V2app Consultancy Pvt. Ltd shall not charge you any cancellation fee.
  • However, in the unlikely event of a Service on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
  • We reserve the sole right to cancel your order in the following circumstance:
    • failure to contact you by phone or email at the time of confirming the order booking;
    • failure to deliver your order due to lack of information.

Refunds

  • You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
    • us cancelling your order due to (A) failure to contact you by phone or email at the time of confirming the order booking;
    • you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
  • Our decision on refunds shall be at our sole discretion and shall be final and binding.
  • All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.